TICKET TYPES
Admission Tickets
- General Entry : Ticket for all ages. 11am entry
- Early Entry : Ticket for all ages. 9.30am entry
- Children Under 5 : Free with a paying adult, no ticket required
- Children’s Ticket : 12s and under with a paying adult. 11 am entry
- Young Adult : 13 to 17 years old. 11am entry
- Family Pass : Includes 2 General Entry and 2 children Tickets. 11am entry
Guest Related Tickets
- Autograph Fast Pass : This ticket allows you to join a shorter queue for autographs. Not an entry ticket. See the ticketing site for more information. Children under 12 may accompany an adult.
- Pre-Paid Autograph : Pre-Purchase your autograph in advance to guarantee a signing. Bring the ticket for scanning.
- Autograph Delivery : Buy a certified autograph for delivery after the show.
- Meet and Greet : A special 30 min (20 person) session with a specific guest. Please see ticketing site for more info.
- Photoshoot : Pre purchase your photoshoot ticket. Check the time table for schedules.
- Pre-Recorded Video : Can’t make it to the show or want a recorded message for a friend from their favorite guest!
Other Tickets
- After Party (Saturday) : After party tickets – Over 18s only
- Live Streams : Tickets to watch the Q&A’s live for those who can’t make it to the show
Once you purchase your ticket you should receive an email from Tixr which will have details relating to your ticket and it will have an attachment in the form of a PDF file. This file is your unique ticket. Please print it off and bring it with you to the venue.
Please double check to see if the money has been debited from your account. If it has been then make sure to sign up to Tixr using the email you used when purchasing the ticket. You should then be able to see the ticket in your account.
Tickets are NOT available at the door for our 2023 shows unless stated otherwise. They can only be purchased online. Please see our FAQ for information on carer passes
All tickets are final sale and cannot be exchanged, swapped or refunded. In the case of an event cancellation without a rescheduled date, a refund (less processing fees) will be automatically issued to each patron on the credit card used to purchase. In the case of an event cancellation with a rescheduled date, tickets will be automatically transferred over to the new dates. By purchasing a ticket to this event, you agree to this purchase policy.
Yes! DCC and the CCD are committed to making sure that all of our fans have the best experience that they can, but with the nature of the event and the popularity, the floors can get busy and crowded.
It can be a noisy place and due to photo shoots and autographs being a large part of the event it will entail standing around for long periods and while we do have Assistance bands available we ask that you please consider your individual needs when deciding whether to attend the event.
Listed below are the specifics relating to the venue;
Assisted Hearing
Liffey Meeting Rooms 1-5, Liffey Boardrooms 1-4, Wicklow Meeting Rooms 1-5, and the Ecocem Room have an induction loop system.
Liffey 1 and 2, Wicklow 1 and 2, The Forum, and The Liffey have infra-red radiators (two-channel system), which can be used with either a Stethoscope or neck-worn induction loop.
The Auditorium has infra-red radiators (seven-channel system), which can be used with either a Stethoscope or neck-worn induction loop.
Free stethoscopes are available to borrow. Alternatively, if you wear a hearing aid, you may borrow a neck-worn induction loop which can be used in conjunction with the “T” position on your hearing aid. Please ask a CCD Host to contact reception to avail of this service.
Lifts and Stairs
The CCD main entrance is accessible via a ramp.
We offer lift access to all levels, in addition to escalators and stairwells.
There are dedicated wheelchair users and companion seats in The Auditorium.
Parking
There are eight dedicated spaces in The CCD’s on-site car park for people with a disabled persons parking card or the equivalent international scheme.
The car park has a lift which accesses all floors.
There is a drop-off point outside the main entrance.
Car Parks near The CCD, operated separately, also have dedicated spaces for people with disabilities.
Wheelchair access
All meeting spaces are wheelchair accessible.
The Auditorium has 20 spaces suitable for wheelchair users.
Toilets for people with disabilities
Toilets for people with disabilities are located throughout the venue on every floor. They all have an alarm pull cord system and are unisex.
Facilities for visitors with visual impairments
All rooms, halls, and toilets are signposted in large print and Braille.
CCD Hosts are available to assist visitors to their event or seat if required.
All lifts have Braille buttons.
A Describer system for the visually impaired is fitted in Liffey 1 and 2, Wicklow 1 and 2, The Forum, The Liffey, and The Auditorium. To find out if your event has a Describer please contact your Event Manager.
Fire and Emergency
Our CCD Security officers and CCD Hosts are fully trained in evacuation procedures for those with limited mobility.
In the event of an evacuation, you will be escorted to the nearest refuge by a CCD Host or member of CCD Security.
Refuges for customers with limited mobility are located throughout the venue.
If you have an Assistance Dog, the dog should also go to the refuge.
First Aid / Medical Assistance
Our CCD Security officers are trained in First-Aid.
Defibrillators are located in the Medical Suite, Security Control Room, and the large meeting rooms.
If you have any specific medical requirements or concerns please contact your Event Manager.
Yes, in addition to having 4 elevators covering all levels, aswell as 4 stair wells covering all levels and 2 escalators. We also allow those requiring special assistance entrance via the exhibitor/special assistance queue at 10.30am so that there is no need to join the main queue.
Simply speak to a member of staff at the entrance (we will also have assistance staff wearing IWA high vis jackets at the front of the building) or in the queue when you arrive and upon proof (ie IAA membership card, medical note etc) we will be able to allow you entry via the short queue as opposed to the main queue at the time you have purchased the ticket for. You may be able to wait in the foyer but will not be allowed entry until your ticketed time.
We are afraid carers must obtain their own ticket at this moment in time. You must apply via this Application Form (Summer 2024)
A carers ticket is a general entry only ticket and does not entitle you to free photoshoots, VIP tickets etc. The appropriate ticket must be purchased for those add ons
Please do not be offended if the staff asks you a few questions or for proof listed below as we want to ensure the system is not abused.
Disability Allowance letter
Letter from a medical professional
D/deaf or blind registration
IAA Autism ID card, or an associated membership card (Family Carers Ireland Card), GP letter or hospital consultant letter
If you do not have proof ie. IAA card ( Only cards valid before 28th Feb 2019 before IAA closure) or medical note, just speak to our staff and explain the situation but please respect their decision on a case by case basis.
As I Am , Ireands National Autism Charity will begin issuing Autism ID cards. You can find more information here https://asiam.ie/autism-id-card-announcement/
We have set aside an area on Level 2 with food/tables, Level 3 and a rest area to allow an area for you and the small ones to rest.
We have a dedicated quiet room located on Level 1 which can be located on floorplans or simply ask staff on the day so you are prepared.
We have set aside an area on Level 2 with food/tables, Level 3 and a rest area to allow an area for you and the small ones to rest.
We have a dedicated quiet room located on Level 1 which can be located on floorplans or simply ask staff on the day so you are prepared.
Assistance dogs are allowed in the convention hall but not other pets. If you are bringing an assistance dog you must have the proper ID, Certification or letter from appropriate certified training body to be allowed inside.
You may ask for an assistance band from our merch/info desk on Level 1 or from our assistance staff outside the building (For August 2023 they will be wearing IWA high vis jackets). These are bands you wear which let you know staff that you might need extra help be it with a queue..finding a room or simply a chair to sit on for a bit.
Simply show a member of staff or volunteer that you have an assistance wristband and they will do their best to help you with specific requests if feasible.
*Please note an assistance band is not an entry ticket and will not let you gain entry to the event
The sort of assistance we can provide is, for example;
- A seat in Photo Sessions queues to wait if you cannot stand in a queue
- To be able to move through the Autograph Sessions quicker once your ticket number has been called or a seat to the side so you may rest until your place is up.
- Spaces left in the main auditorium to accommodate wheelchairs *Please note while we have reserved seating for VIP and disability in the panel rooms, the disability seating is on a first come first served basis but our staff will do their best to help ensure you get the best seat for your needs
This does not allow automatic queue jumping, entering a Photo or Autograph Session before your ticket number has been called, or being able to wait in a room between Photograph or Autograph Sessions. We cannot provide assistance for queuing for registration and ask that you wait until it is not as busy to register. Please note that the event organizers have the right to refuse access or additional help at their discretion.
Yes! DCC and the CCD are committed to making sure that all of our fans have the best experience that they can, but with the nature of the event and the popularity, the floors can get busy and crowded.
It can be a noisy place and due to photo shoots and autographs being a large part of the event it will entail standing around for long periods and while we do have Assistance bands available we ask that you please consider your individual needs when deciding whether to attend the event.
Listed below are the specifics relating to the venue;
Assisted Hearing
Liffey Meeting Rooms 1-5, Liffey Boardrooms 1-4, Wicklow Meeting Rooms 1-5, and the Ecocem Room have an induction loop system.
Liffey 1 and 2, Wicklow 1 and 2, The Forum, and The Liffey have infra-red radiators (two-channel system), which can be used with either a Stethoscope or neck-worn induction loop.
The Auditorium has infra-red radiators (seven-channel system), which can be used with either a Stethoscope or neck-worn induction loop.
Free stethoscopes are available to borrow. Alternatively, if you wear a hearing aid, you may borrow a neck-worn induction loop which can be used in conjunction with the “T” position on your hearing aid. Please ask a CCD Host to contact reception to avail of this service.
Lifts and Stairs
The CCD main entrance is accessible via a ramp.
We offer lift access to all levels, in addition to escalators and stairwells.
There are dedicated wheelchair users and companion seats in The Auditorium.
Parking
There are eight dedicated spaces in The CCD’s on-site car park for people with a disabled persons parking card or the equivalent international scheme.
The car park has a lift which accesses all floors.
There is a drop-off point outside the main entrance.
Car Parks near The CCD, operated separately, also have dedicated spaces for people with disabilities.
Wheelchair access
All meeting spaces are wheelchair accessible.
The Auditorium has 20 spaces suitable for wheelchair users.
Toilets for people with disabilities
Toilets for people with disabilities are located throughout the venue on every floor. They all have an alarm pull cord system and are unisex.
Facilities for visitors with visual impairments
All rooms, halls, and toilets are signposted in large print and Braille.
CCD Hosts are available to assist visitors to their event or seat if required.
All lifts have Braille buttons.
A Describer system for the visually impaired is fitted in Liffey 1 and 2, Wicklow 1 and 2, The Forum, The Liffey, and The Auditorium. To find out if your event has a Describer please contact your Event Manager.
Fire and Emergency
Our CCD Security officers and CCD Hosts are fully trained in evacuation procedures for those with limited mobility.
In the event of an evacuation, you will be escorted to the nearest refuge by a CCD Host or member of CCD Security.
Refuges for customers with limited mobility are located throughout the venue.
If you have an Assistance Dog, the dog should also go to the refuge.
First Aid / Medical Assistance
Our CCD Security officers are trained in First-Aid.
Defibrillators are located in the Medical Suite, Security Control Room, and the large meeting rooms.
If you have any specific medical requirements or concerns please contact your Event Manager.
Yes, in addition to having 4 elevators covering all levels, aswell as 4 stair wells covering all levels and 2 escalators. We also allow those requiring special assistance entrance via the exhibitor/special assistance queue at 10.30am so that there is no need to join the main queue.
Simply speak to a member of staff at the entrance (we will also have assistance staff wearing IWA high vis jackets at the front of the building) or in the queue when you arrive and upon proof (ie IAA membership card, medical note etc) we will be able to allow you entry via the short queue as opposed to the main queue at the time you have purchased the ticket for. You may be able to wait in the foyer but will not be allowed entry until your ticketed time.
We are afraid carers must obtain their own ticket at this moment in time. You must apply via this Application Form (Summer 2024)
A carers ticket is a general entry only ticket and does not entitle you to free photoshoots, VIP tickets etc. The appropriate ticket must be purchased for those add ons
Please do not be offended if the staff asks you a few questions or for proof listed below as we want to ensure the system is not abused.
Disability Allowance letter
Letter from a medical professional
D/deaf or blind registration
IAA Autism ID card, or an associated membership card (Family Carers Ireland Card), GP letter or hospital consultant letter
If you do not have proof ie. IAA card ( Only cards valid before 28th Feb 2019 before IAA closure) or medical note, just speak to our staff and explain the situation but please respect their decision on a case by case basis.
As I Am , Ireands National Autism Charity will begin issuing Autism ID cards. You can find more information here https://asiam.ie/autism-id-card-announcement/
We have set aside an area on Level 2 with food/tables, Level 3 and a rest area to allow an area for you and the small ones to rest.
We have a dedicated quiet room located on Level 1 which can be located on floorplans or simply ask staff on the day so you are prepared.
We have set aside an area on Level 2 with food/tables, Level 3 and a rest area to allow an area for you and the small ones to rest.
We have a dedicated quiet room located on Level 1 which can be located on floorplans or simply ask staff on the day so you are prepared.
Assistance dogs are allowed in the convention hall but not other pets. If you are bringing an assistance dog you must have the proper ID, Certification or letter from appropriate certified training body to be allowed inside.
You may ask for an assistance band from our merch/info desk on Level 1 or from our assistance staff outside the building (For August 2023 they will be wearing IWA high vis jackets). These are bands you wear which let you know staff that you might need extra help be it with a queue..finding a room or simply a chair to sit on for a bit.
Simply show a member of staff or volunteer that you have an assistance wristband and they will do their best to help you with specific requests if feasible.
*Please note an assistance band is not an entry ticket and will not let you gain entry to the event
The sort of assistance we can provide is, for example;
- A seat in Photo Sessions queues to wait if you cannot stand in a queue
- To be able to move through the Autograph Sessions quicker once your ticket number has been called or a seat to the side so you may rest until your place is up.
- Spaces left in the main auditorium to accommodate wheelchairs *Please note while we have reserved seating for VIP and disability in the panel rooms, the disability seating is on a first come first served basis but our staff will do their best to help ensure you get the best seat for your needs
This does not allow automatic queue jumping, entering a Photo or Autograph Session before your ticket number has been called, or being able to wait in a room between Photograph or Autograph Sessions. We cannot provide assistance for queuing for registration and ask that you wait until it is not as busy to register. Please note that the event organizers have the right to refuse access or additional help at their discretion.